Studio Policies


Arrive to the studio 10 minutes before your scheduled class, providing enough time to park, get dressed and ready for class. Students arriving late to the studio will not be allowed to attend class and will not be refunded. We have a dressing room located within the studio. Bathrooms and water fountain are located in our building in the communal hallway that we share with our neighboring businesses.


There is free parking in a small gravel lot located off of Buxton Avenue which is directly behind our Banks Avenue building (between Green Man Brewery and The French Broad Chocolate Factory). Free street parking is available on Banks Avenue, Coxe Avenue, Church Street, Collier Avenue, Buxton Avenue, and other surrounding streets. There are three fee based parking lots close to the studio – one is directly across the street from Vortex Doughnuts, another is just outside of our studio’s front door, and the third is on the corner of Banks Avenue and Church Street. The fee lots do enforce towing so be sure to pay for parking.

During weekday evenings and weekends parking can be more challenging to find around the studio, please plan to arrive with plenty of time to locate parking before class starts.


We accept walk-in (drop in) students in the event that there is space available in class. We strongly encourage students to sign up through our online system ahead of time to ensure a spot in class.


If within two hours of a scheduled class there are two students or less signed up, Empyrean Arts reserves the right to cancel the class. Students will not be charged for a class that they are signed up for if Empyrean should need to cancel due to low sign ups, instructor emergency, or inclement weather. If you should need to cancel a class or private lesson reservation, do so at least 12 hours before the scheduled appointment to avoid being charged. If you are unable to cancel before the 12 hours leading up to your reservation, you will lose that class credit and therefore will not be refunded.


Empyrean classes are non-refundable and non-transferable, meaning they cannot be refunded or gifted to another student. To pay for a class for someone else, you may either purchase a gift certificate or purchase the class with your credit card under their account. Be mindful of expiration dates as they are not extendable. Expiration dates start when you make a purchase. Expiration dates for class packages and subscriptions can be found under the “Pricing” tab on our website.


Private lessons and parties must be paid for in full in advance to reserve studio and instructor time. Scheduled parties must be paid for before the 48 hour period leading up to the reservation. Empyrean Arts can schedule your private lesson or party for you via email, text, or phone. Private parties must give a cancellation notice of at least 48 hours for a full refund. Parties that cancel within 48 hours of their scheduled appointment will not receive a refund.


All students present in classes, private lessons, and private parties must complete registration and payment prior to the start of the scheduled appointment. Visitors are not permitted to watch classes, private lessons, or private parties. All attendees at studio classes are considered students/participants and will need to register and pay.


No teaching and/or student to student skill sharing during open gym time. If you have a question/concern about a skill that you learned in class, feel free to ask the open studio host. Only trained staff members may rig or handle aerial equipment, ask for assistance from a staff member if you need equipment adjusted for you.


Written notes are encouraged as electronic devices are not permitted during group class time. Please respect others privacy in the studio. Pictures and/or videos are permitted during the following approved times: Private Lessons (per instructor approval), Group Parties, Open Studio, Private Studio Rental, and the 10 minutes directly following a Group Class (before the start of the next class).


Students under the age of 18 must be accompanied by a parental guardian to sign a consent waiver upon their first studio visit or have their parental guardian complete a student account for them online through our website. All regular classes are for students ages 12 and up. On occasion, a teacher may make exceptions for particularly mature students.


For all beginning level classes at Empyrean wearing capri length leggings and a t-shirt or tank top that does not have any metal parts like zippers or buttons on it are perfect attire for class. As students progress in pole classes, shorts are preferred for a better grip on the pole. Wear class appropriate attire in the studio, and be fully clothed when entering and exiting the studio grounds. Wearing undergarments only is not allowed during pole activities. Street shoes must be removed before entering the classroom. Pole heels and “dressing up” are always optional and welcome if desired.


In a space with shared equipment, it is important that all students practice good hygiene and maintain neutral body odor. Any persons under the influence of alcohol or drugs are not permitted in the studio. Disrespectful behavior is unacceptable at the studio, Empyrean firmly stands behind our mission of providing a safe and supportive environment for anyone wishing to visit the studio.


Empyrean offers many level based class offerings focusing on building proper strength, flexibility, and stamina progressions safely. Each level and class type has it’s own “level up” skills. Ask your instructor for more information on level up skills. For all required level up skills, you must be able to execute the skill cleanly and without prompting or review from the instructor. For all strength requirements, it is important that you know how to maintain proper body positioning for your safety. Clean form is as important as your ability to execute the requirement.


Participating in any and all Empyrean Arts classes is for personal use only and classes are not structured or intended to prepare anyone to be a pole dance, aerial arts, contortion, or other form of fitness instructor. Only individuals who have been accepted into and completed the Empyrean Arts teacher training program are legally able to teach Aradia Pole Fitness and/or Empyrean Arts classes and/or any portion of an Aradia Pole Fitness and/or Empyrean Arts class in a certified studio location. Aradia Pole Fitness and/or Empyrean Arts will pursue legal action against any person teaching any Aradia Fitness and/or Empyrean Arts classes or any portion of original Aradia Fitness and/or Empyrean Arts choreography that does not have a valid certification.